Online Customer Service Training
Our customer service training is designed to give you the skills, knowledge, and confidence to advance your career and provide top-notch customer support!
100% Online | Self-Paced | 3 Hours
Are you looking to start or grow your career in customer service? Gain the skills, confidence, and training to provide excellent customer service and succeed in a competitive industry!
All of our customer service courses are 100% online, so you have the flexibility to learn from anywhere in the world, on your own schedule, and at a pace that works for you! Reach your full potential with engaging online courses and certifications that will wow your customers and transform your career!
Let’s talk about the value of customer service. Did you know?
What makes CustomersFirst Academy unique?
With the state of the social and digital age, one outstanding customer experience can translate to thousands more. In a competitive market, professionals in customer-facing roles need to go above and beyond to exceed their customers’ expectations.
CustomersFirst Academy offers quality, affordable, online customer service courses that set the industry standard.
PRACTICAL
Our customer service courses are broken up into bite-sized lectures that are engaging, informative, and easy to digest.
CONVENIENT
Our courses are available 24/7 on any device. Learn 100% online, at your own pace, on your own schedule.
AFFORDABLE
Access high-quality customer service training at a fraction of the cost of traditional courses.
Customer Service Course
- Feel confident building rapport with customers
- Use the power of words, first impressions, and body language to improve your interactions
- Learn how to effectively listen to customer inquiries
- Become more productive, focused, and resilient when dealing with upset customers
- Turn negative situations into positive experiences
- Gain practical skills to tackle challenging situations
- Improve your company’s reputation and your customers’ experiences
- Discover techniques to wow your customers and impress your employers
- And more!
What our students are Saying
The course is very useful to me and this will help me in my job career. The tutor is fantastic and her understanding of these concepts is just outstanding.
If you're running a customer service team or your job involves interfacing with customers, Customer Services Academy presents a great set of tools for you to use.
I liked the part where you interview professionals to help us get an insider's look at how those people operate. Thank you!
Lots of practical tips that I can apply on the job. And thanks for including so many resources and examples in the lectures!
I like how the course takes you from beginner to more advanced concepts, so it's a good resource for anyone who wants to improve their email writing skills.
I highly recommend this course, even if you already think you know about writing emails, there are just too many golden nuggets in this course you don't want to miss!
