Customer Service Training Program
Become a certified Customer Service Professional. Join over 17,500 learners worldwide to master in-demand industry skills and fast-track your career!
Customer Service Training Overview
Get the Skills You Need to Succeed
Build your confidence, boost your credentials, and master in-demand industry skills employers want.
Enjoy Affordable Online Education
Accelerate your career without spending years in school or struggling with student debt.
Gain an Edge with a Certificate
Update your resume to increase your job prospects and stand out from competition.
Learn from Industry Professionals
Developed by experts working in the field, who know what it takes to succeed in the real world.
Take Your Skills to the next Level
Build skills. Advance your career.
You don’t need to spend years in school on a degree or drown in student debt to get ahead in your career. CustomersFirst is a fast and affordable way to get the knowledge and confidence you need to succeed.
As a global provider of customer service training, we make professional development accessible to everyone worldwide. Get the skills you need at a price you can afford.
Excel At Your Job
No matter where you are in your career, upgrading your skills can help you move forward. In today’s competitive marketplace, employers are looking for candidates who take the initiative to improve themselves, so they can be valuable assets to their organizations.
Upgrading your skills is a great way to stand out as an expert in your field and grow your career. Show employers and customers that they can expect nothing but outstanding results from you every single time!
We Make Learning Easy
Our engaging video lectures, interactive quizzes and downloadable resources make learning effective and easy-to-digest.
Plus, our online training is 100% self-paced, so you have the flexibility to learn from anywhere in the world, on your own schedule, and at a pace that works for you! There are no time constraints or deadlines.
Earn a Certificate of Achievement
Skilled customer-facing professionals are the backbone of any successful organization. They help to ensure customer satisfaction and contribute to an organization’s bottom line.
Our program is designed to equip you with the skills and knowledge needed to thrive in this key role. You’ll learn how to develop strong relationships with customers, understand their needs, and provide them with the excellent service they deserve.
Developed by Industry Experts
“Our training is created by industry experts who have years of experience leading award-winning service teams and helping companies provide top-notch support for their clients.
CustomersFirst Academy was established with one goal: to be the world’s leading provider of practical customer service training.
Our mission is simple— to help you reach your full potential with engaging online training, so you can impress your customers and transform your career!” – Viktoriya Maya, CEO
Customer Service Training Curriculum
The introduction is an overview of the course with tips on how to get started on your journey.
Customer service is a crucial part of business today that can make or break a company. You’ll learn about value of customer service to the success of your organization, your customers, and your career. We’ll look at the growing relevance of customer service in the modern-day based on recent trends and studies.
Delighting customers is no easy task, but it’s well worth the effort. When done correctly, it can result in increased loyalty, referrals, and revenue. In this section, you’ll dive into what it means to go the extra mile for your customers to exceed their expectations.
In order to make a first great impression, you need to manage everything from your appearance to your body language and speech patterns. By following the tips in this section, you can build rapport with your customers and create an emotional connection that will keep them coming back for more.
Have you ever wondered why some companies have customers raving about their services, while other businesses are struggling just to stay afloat? It all comes down to word-of-mouth marketing. Learn how customer feedback can have a significant impact on your career and the success of your organization.
Learn how to handle difficult customers, diffuse tense situations, and stay calm under pressure. With the essential techniques taught in this section, you’ll be able to turn any unhappy customer into a satisfied one.
This section will teach you the ins and outs of effective listening. You’ll discover strategies to make your customers feel valued, heard, and respected. You’ll learn to ask effective questions, gather valuable information from customers, and become aware of how cultural differences can influence your interactions.
In this section, you will learn how to manage your customers’ expectations, resolve issues, and manage complaints before they escalate. This is an invaluable skill that will help ensure customer loyalty and retention in the long run!
If you’re looking to develop a customer-centric mindset, pay close attention to this section! You’ll learn how to cultivate a positive attitude, get clear on your goals, and differentiate between upset and difficult customers.
In this section, you will learn how to take a proactive approach in order to prevent potential customer problems. You’ll also learn how to build personal connections with your customers and acknowledge their emotions. Plus, we’ll teach you some techniques for replacing trigger words and handling difficult situations.
In this video, we’ll teach you how to solve problems when working with customers. We’ll talk about assessing the situation, validity of complaints, understanding your customer’s needs, demonstrating empathy and more!
In this section, you’ll learn how to use language strategically when communicating with customers. You’ll discover the best ways to build rapport, deliver bad news tactfully, and escalate complaints. Plus, find out the motivations behind customer behavior and learn how to set boundaries in order to maintain a positive relationship.
Most companies dread upset customers, but what if you saw them as an opportunity? In this section of the course, you’ll learn how to turn every customer challenge into a chance to improve your services and products. You’ll also find out how to preserve the relationship and even turn unhappy customers into brand ambassadors. Finally, we’ll show you how to collect feedback from various channels and analyze it so that you can address common complaints head-on.
Self-care is essential for everyone, especially customer-facing professionals. If you’re looking to improve your well-being, this section is perfect for you. Learn how to deal with criticism and negative emotions, create a positive work environment, take care of your health, and more.
Complete the final assessment to earn your digital Certificate of Achievement!
Trusted By 17,500 Professionals worldwide
The course is very useful to me and this will help me in my job career. The tutor is fantastic and her understanding of these concepts is just outstanding.
If you're running a customer service team or your job involves interfacing with customers, Customer Services Academy presents a great set of tools for you to use.
I liked the part where you interview professionals to help us get an insider's look at how those people operate. Thank you!
Lots of practical tips that I can apply on the job. And thanks for including so many resources and examples in the lectures!
I like how the course takes you from beginner to more advanced concepts, so it's a good resource for anyone who wants to improve their email writing skills.
I highly recommend this course, even if you already think you know about writing emails, there are just too many golden nuggets in this course you don't want to miss!
Invest in Your Career GrowthYour Learning Experience Includes:
Customer Service Professional Certification
Lifetime Access to All Course Materials
6+ Hours of Engaging Video Training
Module Quizzes & Final Assessment
Downloadable Course Notes
Scripts & Templates Library
All Future Course Upgrades
Frequently Asked Questions
Our training is designed for anyone who wants to provide excellent customer service. Our students come from a variety of industries and range in position and seniority, including customer service representatives, team managers, business owners, and freelancers who work directly with clients. If you are interested in switching careers or upgrading your customer service skills to exceed customer expectations, this training is for you!
There are no formal requirements to take this customer service training! The only requirement is that you have an internet connection to access the course and the motivation to succeed!
By taking this customer service training, you’ll be able to manage customers like a pro, build positive and trustworthy relationships, ensure customer satisfaction, and boost your credentials to grow your career.
This course includes training on active listening, managing customer expectations, resolving issues, managing complaints, and so much more. The goal of the training is to empower you with the confidence and skills you need to provide high-quality customer service. You can learn more about this program in the Curriculum section on this page.
Everyone, regardless of position and industry, should invest in their education to improve their customer service skills and boost their career! By taking this course, you’ll be able to work more effectively with customers, become a stronger communicator, and get a leg up on your career!
You have lifetime access to your customer service training. This course is completely self-paced, so you can work on it at your own pace and log back in whenever you need.
Our customer service training includes engaging videos, downloadable slides, interactive quizzes, and a final assessment. You’ll find everything you need to succeed in this course here on the training platform.
Yes! You can access the customer service training videos from any iOS, Android, or desktop device. Our course platform is mobile-friendly, so you can take your customer service training anywhere and be able to access the videos, presentations, and resources you need for this course.
Once you complete all the lessons, quizzes, and pass the final assessment, you will receive your digital certificate by email.
Life happens! You’re free to pause or take a break at any time! If you need to step away or simply want to complete the customer service training modules at a later time, you can always come back to the course and pick up where you left off.
Absolutely! Please email us at [email protected] to learn more about team discounts and registration.
This is a self-study program for professionals who are motivated to learn and make a difference in their careers. We strive to provide all the information you need to be successful in the program.
If you have questions about registration encounter any technical issues, please contact our friendly support team at [email protected]
There are no extra costs! The customer service training course materials and certificate of achievement are included in the cost of the program.
To begin your customer service training course, simply click the “Enroll Now” button above. As soon as you enroll, you’ll have instant access to your student platform and can start learning!