Customer Service Career
Learn best industry practices with our online customer service training and certifications.
Trusted by over 17,500 customer service professionals & organizations
I absolutely enjoyed taking the course as it further broadened my knowledge & provided me with greater ways of practicing my Customer Service Skills. Thank you..
Well researched and well presented, Viktoriya strikes a perfect balance between breadth and depth in her coverage of the key concepts and best practices for customer service. Also appreciate the many useful course resources she included in the course to help with learning. Highly recommended!
I liked the part where you interview professionals to help us get an insider's look at how those people operate. Thank you!
the best course ever! The course teaches how to improve and expend the customer service skill set. Examples, hints, strategies, easy to listen. The instructor is very engaging, motivating, and sharp. I wouldn't hesitate to recommend this course to anyone, especially now when we need to learn how to be adaptable and agile.
All content of the course is covered clear and understandable. Very impressive presentation of different important topics.
I took this course to brush up my customer service skills for my new job and it was a comprehensive and thorough review but I also came away with new ideas. I found areas I can work to improve on and have clear, real-life examples I can use from this class to improve my customer interactions. I will even take some of the skills covered in this course to assist me in my personal relationships as well! Thank you, I learned so much and definitely would recommend this course.
Great customer service is the foundation of any successful business
With the right skills and customer service training, you have the power to create positive customer service experiences and maximize your potential. When you listen and understand your customers’ needs and communicate effectively, you can make decisions that benefit the customers, your career, and your organization!
Why this Customer Service training is for you
Learn from Industry Experts
Designed by the creators of Corporate Finance Institute® (CFI) — world’s leading eLearning provider in corporate finance with 1 Million + happy students, thousands of 5-star reviews, and award-winning customer service.
Win over customers and boost your career
Learn how to confidently win customers, build customer loyalty, nourish your relationships, and excel in your career.
Study online at your own speed
Enjoy flexible customer service training – 100% online, your pace, your schedule, with lifetime access!
Earn In-demand Industry Skills
Master new skills using our engaging video lectures, real company examples, downloadable course resources, quizzes, and course assessments.
Boost your career with affordable training
Our mission is to make in-demand customer service training accessible to everyone worldwide.
About CustomersFirst Academy
CustomersFirst Academy empowers customer-facing professionals with in-demand communication and technical skills required to succeed on the job and grow their careers. Our self-paced online courses provide learners with comprehensive customer service training, resources, and certifications they need to succeed on the job.
Delivered by the creators of Corporate Finance Institute® (CFI), world’s leading e-learning provider in corporate finance, our courses are based on years of experience in e-learning and customer success.
Our self-paced, flexible training is both convenient and easily accessible to both busy professionals and business teams. The courses are designed to empower you with in-demand communication and technical skills that will help you grow your career and impress both your customers and organization.
Your shortcut to success
Our online customer service training is designed for ambitious individuals who wish to succeed in their careers and businesses that want to upskill their employees and take their customer service to new levels! Increase your revenue, customer loyalty, and your job satisfaction – without investing years on trial and error or thousands of dollars on training.
Enroll today to create memorable experiences for your customers, stand out from competition, and master in-demand customer service and soft skills that will last a lifetime.
Master the essential customer service skills you need to succeed
Earn certifications to demonstrate your knowledge and accelerate your career.