All of our customer service training programs are 100% online, so you have the flexibility to learn from anywhere in the world, on your own schedule, and at a pace that works for you! Reach your full potential with engaging online courses and certifications that will wow your customers and transform your career!
Let’s talk about the value of customer service. Did you know?
What makes CustomersFirst Academy unique?
With the state of the social and digital age, one outstanding customer experience can translate to thousands more. In a competitive market, professionals in customer-facing roles need to go above and beyond to exceed their customers’ expectations.
Gain in-demand industry skills using engaging lectures, real-life examples, practical exercises, and skill assessments! Our content is broken up into bite-sized lectures that are engaging, informative, and easy to digest!
Learn 100% online, at your own pace, on your own schedule. Our customer service courses and certifications will help you grow your career, wow your customers, and impress employers.
Get access to industry’s leading customer service training programs that are easily accessible to both individual and business teams. Our goal is to make high-quality education available at your fingertips!
Customer Service Fundamentals
What our students are Saying
The course is very useful to me and this will help me in my job career. The tutor is fantastic and her understanding of these concepts is just outstanding.
If you're running a customer service team or your job involves interfacing with customers, Customer Services Academy presents a great set of tools for you to use.
I liked the part where you interview professionals to help us get an insider's look at how those people operate. Thank you!
Lots of practical tips that I can apply on the job. And thanks for including so many resources and examples in the lectures!
I like how the course takes you from beginner to more advanced concepts, so it's a good resource for anyone who wants to improve their email writing skills.
I highly recommend this course, even if you already think you know about writing emails, there are just too many golden nuggets in this course you don't want to miss!