If you’re looking for work in a call center, your resume is the most important tool in your job search. It’s the first thing potential employers will see, and it’s how you’ll make your case for why you’re the best candidate for the job. In this guide, we’ll give you 9 tips for writing an effective call center resume, plus some examples to help you get started.
Top 9 tips for writing an effective call center resume
- Start with a strong resume objective.
- Highlight your customer service experience.
- Use keywords relevant to the call center job.
- Use action words to describe call center skills
- Customize resumes by tailoring them to specific job openings
- Keep formatting consistent
- Be concise
- Proofread before sending
- Include your phone number
1. Start with a strong resume objective.
When writing your resume, start with a strong objective statement that shows off your skills and experience. Here’s an example of a good objective for a call center resume
“To use my customer service skills and knowledge of best call center practices to provide excellent support to customers at [name of company].”
See below for more tips on how to write a resume objective for a call center position.
2. Highlight your customer service experience.
A big part of the call center job is providing customer service, so make sure to highlight any customer service experience you have on your resume. This could include jobs you’ve had in the past, volunteer work, or even school projects.
3. Use keywords relevant to the call center job.
When writing your resume, be sure to pay attention to the keywords in the job description. Recruiters use these keywords to help them find candidates who are a good match for the job. So, if you see a keyword in the job description, be sure to include it in your resume.
Some common call center keywords include: customer service, call center software, call center experience, technical support, etc.
4. Use action words to describe your call center skills
These might include “Solicit new business” or “Solve customer service problems”. These action words will help the hiring manager see how you can contribute to their operations if hired.
5. Customize resumes by tailoring them to specific job openings
When you’re applying for a call center job, it’s important to tailor your resume to the specific job opening. This means including relevant customer service skills and call center experience.
Tailoring your resume will show the hiring manager that you’re a good fit for the job and that you really want this job. Read the entire job description so that you don’t miss any important details.
6. Keep formatting consistent
When it comes to resumes, consistency is key. This means using a consistent type of font, font size, and layout throughout your resume. The last thing you want is for your resume to look unprofessional because of formatting errors.
If you’re not sure how to format your resume, check out the free resume templates here.. You can also take a look at some call center resume examples for inspiration.
Just make sure that whatever format you choose, you’re consistent with it throughout your entire resume.
7. Be concise
Your resume should be concise and to the point. This means including only the most relevant information and leaving out any unnecessary details. The goal is to make it easy for the hiring manager to see why you’re a good fit for the job.
If your resume is too long, try to remove any irrelevant information or call center experience that does not add value.
It’s also a good idea to avoid using call center jargon on your resume. Stick to clear and concise language that can be understood by everyone.
8. Proofread before sending
Before you send off your resume, it’s important to proofread it for any spelling or grammatical errors. These errors can make you look unprofessional and lazy.
It’s a good idea to have someone else read your resume as well. They might be able to catch errors that you missed. Once you’re sure that your resume is free of any errors, you can go ahead and send it off to the hiring manager.
9. Include your phone number
It is a call center resume, after all! Including your phone number shows that you are open to talking on the phone and feel very comfortable being called. Be sure to set up a answering voice message and answer your phone professionally each time.
Writing an objective for a call center resume
When writing an objective for a call center resume, be sure to include the following:
- Your customer service skills
- Your call center experience
- Why you’re the right fit for the job
Be sure to tailor your objective to the specific call center job you are applying for. This will show the hiring manager that you are a good fit for the job.
Sample call center resume objectives:
“To obtain a call center position at [company] where I can use my excellent customer service skills to help customers with their needs.”
“Seeking a call center position where I can use my experience in handling customer inquiries and complaints to provide fast and professional support.”
“Seeking a fast-paced call center environment where I can use my excellent strong communication and organizational skills to help customers.”
“To obtain a call center position where I can use my multilingual skills to handle customer inquiries and solve customer service problems.”
Skills to include on a call center resume
Call centers are a unique aspect of customer service. When applying for a call center job, it’s important to highlight the following skills on your resume:
- The ability to handle customer complaints professionally
- The ability to work in a fast-paced environment
- Excellent communication skills
- Empathy and excellent listening skills
- Familiarity with call center software
- Patience and the ability to stay calm under pressure
Including these skills on your resume will show the hiring manager that you have the ability to excel in a call center environment.
How to write a resume when you have no call center experience
If you don’t have any call center experience, don’t worry. There are still plenty of ways to make your resume stand out.
Focus on any relevant customer service experience. This can be from a retail job, hospitality job, or any other type of customer-facing position.
Highlight the transferable skills that you have acquired from your previous jobs, volunteer work, school projects, or extracurricular activities. These skills can be anything from excellent communication to the ability to handle customer complaints.
Include any relevant coursework or training that you have completed. This could include a certification in customer service or call center software.
By including this information on your resume, you will show the hiring manager that you have the skills and experience needed to excel in a call center position.
Sample resume checklist
- Your name
- Contact information
- Objective / Summary
- Skills
- Work Experience (Job title, company, dates and duties)
- Volunteer Experience (Optional)
- Education (Name of school, degree or field of study)
- Certifications
Final thoughts
Resumes are one of the most important aspects of looking for a job at a call center. When applying for call center jobs, it’s important to highlight essential skills on your resume, have a clear objective, and focus on your ability to provide excellent customer service. Call center representatives need to be able to handle difficult customer service inquiries and de-escalate upset callers. By following these tips, you can create a resume that will help you get hired at a call center.If you are looking for training that is affordable and comprehensive, check out the Customer Service Training Program from CustomersFirst Academy. We provide you with everything you need to get started and progress through your call center career!
