Do you want to learn how to better serve your customers?
Customer service is an integral part of any company’s success. However, it can also be a major challenge for many organizations and individuals alike. That’s why we created this training video series: to help you turn customer service from a chore into your biggest competitive advantage. We break the process down into clear, easy-to-understand steps so that anyone can apply our advice and start seeing results quickly.
Check out the following library of customer service training videos to learn new skills or refresh your approach!
Customer service training 101
In this introductory video, you’ll learn about the value of excellent customer service and the cost of a poor customer experience. We’ll also cover essential customer skills and how to go above and beyond to ensure customer success. You’ll learn which common mistakes to avoid and how to use customer complaints as an opportunity to improve. Check it out!
Building rapport with customers
In this tutorial, you’ll learn about building rapport with customers using first impressions, purposeful small-talk, mirroring techniques, and the power of your voice, facial expressions, eye contact, and body language!
Building relationships with customers doesn’t happen overnight! It requires practice, patience, and empathy. Watch this video for tips on how to strengthen your relationships with customers and win their trust.
How to manage customer expectations
Managing customer expectations is an important part of providing quality customer service. Do you want to know how to set realistic customer expectations, effectively deal with unreasonable expectations, and understand why customers miss important information? If so, then this customer service training video will help you do just that.
Once you master these skills, you’ll have a better understanding of how to prevent confusion and help customers understand what to expect from your organization.
Active listening techniques in customer service
In this video tutorial, you’ll learn about the benefits of active listening skills and barriers to effective listening. We’ll cover how to clarify and paraphrase information, how to ask open-ended and closed-ended questions, and how to use verbal and non-verbal affirmations when communicating with customers.
Active listening is an essential customer service skill and the foundation of effective communication, so this customer service training video is a must-see!
How to deal with angry customers
Dealing with upset customers can be a challenge. But with the right customer service skills, you can turn a negative situation into a positive experience. By learning how to deal with angry customers properly, you can prevent escalations and turn disappointed customers into loyal fans.
We’ll share tips on how to show empathy, take ownership, and avoid language that triggers negative emotions. We’ll discuss how you can learn from difficult customers, prevent people from getting upset, and use self-care techniques to manage stress at work.
Social media tips for customer service professionals
Getting started with social media can be intimidating. But once you understand how customers interact online, it becomes easier to use digital communication channels to enhance your customer service strategy. In this YouTube video, we’ll look at how businesses use social listening techniques to interact with customers and what you can do to respond to positive and negative reviews online!
Tips to “wow” your customers
The most successful businesses know it isn’t enough to just meet customer expectations. They want to exceed them! This will make customers happier and increase positive word of mouth about your company.
Find out how to impress your customers by going above and beyond their expectations. You’ll learn how to go the extra mile and provide extraordinary experiences that your customers won’t be able to stop raving about!
Answers to frequently asked questions in customer service
Working in customer service comes with a set of rewards and challenges. Some situations can be tricky to navigate. With the right customer service skills on your side, you’ll be able to handle them with ease.
In this video, we’ll provide you with answers to frequently asked questions related to customer support. You’ll learn what to do when you don’t know the answer to customer questions, how to handle flirtatious customers, how to refer customers to help resources without being dismissive, how to manage phone transfers, and more!
Customer service training videos for employees
We hope you found our library of customer service training videos helpful! By mastering these essential skills, you’ll be able to provide great service experiences that will WOW your customers and help your company grow.
Share these videos with your coworkers to enhance the quality of your customer interactions at work! When the entire team has the same understanding of customer service, everyone wins.
Customer service training videos can be used as tools for onboarding new employees and educating current staff on best practices. These self-paced tutorials will allow businesses to train more people at once without taking up too much time from any one employee.
Whether you’re an individual customer service professional or a business owner looking to improve your company culture, there are plenty of reasons customer service training videos are a great way to learn. Not only do they provide valuable information, but you can watch them at your own pace and take breaks when needed. In addition, short training videos are easy to digest and are a great alternative for those who get distracted easily or have trouble focusing in environments with many other people.
For more comprehensive customer service training videos, click here to explore the certification courses offered by CustomersFirst Academy.