Student feedback
What Our Students Are Saying
At CustomersFirst Academy, we are committed to empowering professionals and teams with high-quality customer service courses and tools. See what our students are saying!
35,500+
Students Enrolled
152
Countries
Loved it! I work in a telecommunications company and was looking for some training on customer service. I randomly came across this course and found it to be very clear and informative. The instructor explains the lessons very well and is easy to follow and understand. I highly recommend it!
Andres B.
Well researched and well presented, Viktoriya strikes a perfect balance between breadth and depth in her coverage of the key concepts and best practices for customer service. Also appreciate the many useful course resources she included in the course to help with learning. Highly recommended!
Symon H.
Really impressed with both the content coverage and the quality of the advice in this course. Vica really knows what she's talking about in customer service. If you're running a customer service team or your job involves interfacing with customers, she presents a great set of tools for you to use. Highly recommended. I took a lot of notes during this course and I plan on re-watching it later down the line
Evan K.
I am highly satisfied with this course. I would definitely recommend signing up and learning about customer service. I appreciate the efforts Viktoriya has put into it. Her knowledge is extensive and very detailed. Thank you
Doris S.
LOOOVE that one tip you shared about building rapport! It's so easy to do but it has to be done with purpose. I like that the instructor focuses on being natural, genuine, using your own words and not have a "spiel #45" ready to deploy. My favorite part was the first tip on how to WOW customers. This is often so overlooked and I can't wait to try this with my own customers! Watching the interviews gave me a much wider view of what else could happen in real life scenarios from real practitioners!
Joseph T.
This course has a great wealth of information applicable to people with different experiences and working in variety of industries. Interviews with high achievement customer service professionals are of a special value. Recommendations on working from home are very timely regarding recent virus situation. The course is very well and logical structured, it is easy to follow. Can be recommended to everyone seeking success in business or personal career.
Vladimir
This is an excellent course for everyone who wants to improve customer service skills. As it helps learn how to more effectively communicate, make decisions, think independently, and expand your understanding of empathy.
Ofilia I.
I like how the course takes you from beginner to more advanced concepts, so it's a good resource for anyone who wants to improve their email writing skills.
Eric S.
Great course! Highly recommended for all roles that include customer interactions
Ana C.
All content of the course is covered clear and understandable. Very impressive presentation of different important topics.
Vlad G.
Great course, so many useful insights! I already had some experience working with customers, so this training helped to expand my knowledge and skills! The explanations are very clear and the course is fun and easy to watch. Highly recommend!
Elaine M.
I like the course delivery and framing. It's a good refresher for me.
Vitaliy C
I took this course to brush up my customer service skills for my new job and it was a comprehensive and thorough review but I also came away with new ideas. I found areas I can work to improve on and have clear, real-life examples I can use from this class to improve my customer interactions. I will even take some of the skills covered in this course to assist me in my personal relationships as well! Thank you, I learned so much and definitely would recommend this course.
Jessica B.
It was very clear discussion and not boring. I learn a lot from this training. Thank you so much.
Riza J.
The course was well mannered and the contents were very informative not only to work as a customer service but also it will help in corporate world. Lots of Appreciation to the Instructor as this course will help to achieve success in this life.
Rizwan B.
Thank you for the great course. I like the fact it is divided into little chunks to avoid boredom and burnout. I like how it's like an overview of a lot of aspects of customer support and how to provide great customer experience that you know your customers are worth. I also liked the part where Viktoriya interviews professionals to help us get an insider's look at how those people operate. Thank you 😀
Mostafa A.
Learning lot of new stuff. Thanks for content rich course.
Reynold L.
Good understanding of concepts and great and calm instructor !!
Fayssal H.
Hi Viktoriya, Thank you for this course, I enjoyed and learned a lot from you. I have enrolled in other Customer Service related courses but yours is my favorite so far. So many insights and different perspective.
Marielle A.
I really enjoyed the course! Such an eye opener!
Boha SEO Marketing
I highly recommend this course, even if you already think you know about writing emails, there are just too many golden nuggets in this course you don't want to miss!
Iris P.
It reminded me a lot of basic customer care that we sometimes forget , great course enjoyed it
Mncedisi B.
So many exciting pointer! Thanks you for a job well done.
Jay P.
I work in retail and encounter many unhappy customers because of the changes that has been made due to the corona virus. This training is awesome. It will definitely help me step up my game to deal with unhappy and frustrated customers. Thank you!
Marilou S.
Great teacher, resource, and presentation. Very informative and well made.
David C.
And Many More!
Explore our Customer Service Courses
Great customer service is the foundation of every successful organization. If you’re looking for practical, efficient, and flexible customer service courses and certifications to upskill your team, we are here to help!
Developed by experienced industry professionals, our online customer service education will equip you with up-to-date training at an affordable price. Your employees will gain the practical skills and knowledge they need to create exceptional customer service experiences!
Customer Service Training
100% Online • Self-Study • Certificate of Completion
What You'll Learn
- Meet and exceed your customers' expectations
- Build rapport with customers
- Understand how customers share experiences
- Master verbal and nonverbal communication
- Develop effective active listening techniques
- Manage customer expectations
