You might be wondering if inbound call center services are still relevant in a time where emails, social media, and chatbots are the norm. Despite the wide range of communication technologies available, the phone is still one of the most common ways in which customers engage with companies to resolve issues. Considering the importance of…
Learn the Differences: Reference Letter vs Recommendation Letter Reference letter vs recommendation letter, which one do you actually need? This term can be so confusing that even some of the so-called writing experts can get it wrong. If a prospective new employer requests a reference letter, what should you include? Employers and employees, companies, and…
How to Create a Strong Customer Service Philosophy An inspiring customer service philosophy can contribute to a positive work ethic and long-lasting customer relationships. Placing a positive customer experience at the forefront of your business strategy is important in building a successful brand image. In this guide, we look at what a customer service philosophy…
Business Email Writing: Core Parts of an Email All emails, no matter how formal or informal, have a basic structure. To improve your email writing skills, you need to start with these fundamental elements – the subject line, the greetings, the main body, the supporting information, and the sign-off. An email is simply the evolved…
How to Write the Perfect Email Subject Line Ready to learn how to write really good emails with captivating subject lines? The subject line is one of the most important elements of every email that you send. This means two things. First, it cannot be misleading in any way, even by mistake. And second, it…
Get the Job: What to Bring to an Interview Knowing what to bring to a job interview can make all the difference in creating a good first impression. Your preparation before the interview is as important as the interview itself. Being well prepared allows you to speak with confidence. You will look organized, professional, and…
Generational Gaps: Breaking Down Communication Barriers All professionals need to be aware of the impact of generational gaps in business email communication and how the resulting problems can be prevented. People from different generations can differ in various ways including perspectives, perceptions, and personalities. These differences are so entrenched that building relationships with emails between…
Improve Collaboration Among Employees Using Email Email is an excellent way to increase collaboration among employees. Emails can excel in all three types of group-wide updates but the way they’re used needs to be governed by a structure that individuals need to follow and managers need to establish. Putting such a structure in place will…
How To Write A Successful Customer Service Associate Resume You’re hard-working, you’re qualified and while you’re working on your customer service associate resume, you just know that you’re the perfect candidate for that job. But guess what? So do 250 other applicants. According to Glassdoor (an employer review website), every corporate job offer attracts 250…
To form a lasting and fruitful business relationship, you need to establish credibility with your business contacts because credibility implies trust and belief between the two professionals. While building credibility via emails is not an easy task, it is very much possible with the right knowledge. This article is devoted to providing professionals with that…
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