Looking for customer service workshop ideas? Customer service workshops can be a great way to improve customer service skills for your team. They can be fun, engaging, and effective in teaching your team how to provide better customer service. In this article, we will share 10+ customer service workshop ideas that you can use in your business. We will also include objectives for each workshop, as well as some fun activities and exercises that you can use to teach your team about customer service.
Free customer service workshop ideas
We always say, “find free first.” There are a lot of customer service training ideas out there that won’t cost you anything. And, if you’re on a tight budget, these free customer service training ideas can be a great way to get started.
Here are different ways you can come up with customer service workshop ideas to empower your team:
- Look on YouTube: There are a lot of customer service training videos on YouTube that you can use in your customer service workshop. You can find customer service role-playing videos, customer service training games, customer service exercises, and more.
- Check out Google: Google also has a lot of customer service training content that you can use in your workshop. You can find customer service articles, customer service tips, customer service techniques, and more.
- Utilize social media: Social media is a great way to connect with others who work in customer service. You can find customer service groups on Facebook, Twitter, LinkedIn, and other social media platforms. These groups can provide you with valuable customer service insights, tips, and resources.
- Focus on a specific article: By picking an article to focus on during the workshop, it can almost feel like a book club! Plus, it can be beneficial for both the leader and participants of the customer service workshop to hear what each other thought about the article.
- Make it customer service-themed: Customer service workshops don’t have to be all business. You can make the customer service workshop fun by incorporating customer service games, puzzles, and activities into the mix. This will help to keep your team engaged and excited about learning more about customer service.
- Search through Pinterest: Pinterest is a great resource for customer service workshop ideas. You can find customer service activities, customer service exercises, customer service games, and more.
- Get participants moving: Customer service workshops don’t have to be all about sitting and listening. You can incorporate customer service activities that get your team up and moving. This can help to keep them engaged and focused on the customer service content.
- Make it interactive: Allow time for participants to share their thoughts, ideas, and experiences. By making the customer service workshop interactive, it can help to make the content more relatable and applicable to your team.
- Have fun with it: At the end of the day, customer service workshops should be enjoyable for both the leader and the participants. If you’re not having fun, then it’s likely that your team won’t be either. So, make sure to incorporate customer service games, activities, and exercises that you’ll all enjoy!
- Make it personal: The best free customer service workshop ideas will come from your own people. You know your team best, so make sure to tailor the customer service workshop content to their needs and interests. This will help to ensure that they’re getting the most out of the customer service workshop.
Customer service workshop objectives
Now that you have some customer service training ideas, it’s time to set some objectives for your customer service workshop. Objectives will help you focus your customer service training and ensure that your team is learning what you want them to learn. Here are some customer service workshop objectives to get you started:
- The employee will be able to identify customer service skills.
- The employee will be able to explain the importance of customer service.
- The employee will be able to give examples of good customer service.
- The employee will be able to describe how to handle difficult customer service situations.
Fun customer service workshop ideas and activities
Now that you have some objectives for your customer service workshop, it’s time to get started with some fun customer service activities! These activities will help your team learn customer service skills while also having a good time.
Here are 10 customer service activities to get you started:
- Customer service Jeopardy: You can use Microsoft PowerPoint templates to create a customer service Jeopardy game. This is a great way to review customer service topics with your team.
- Customer service role-play: Role-playing is a great way to teach customer service skills. You can create different scenarios and have your team members act out how they would respond.
- Create a customer service charter: This is a great way to get your team to think about customer service and what it means to them. This charter can be a guiding document for your customer service team.
- Customer service case studies: Collect some good scenarios from your customer service team members to discuss as a group. You can use these to teach your team about different customer service scenarios and how to handle them.
- Free customer service games puzzles: These customer service games and puzzles are a great way to break the ice and get your team thinking about customer service.
- Tic-Tac-Toe with a twist: This is a great customer service game that you can use to teach customer service skills. In this version of tic-tac-toe, you can have employees take turns being the customer and the customer service representative. Engage in the correct dialogue to win tic-tac-toe!
- The customer is always right: This customer service game is a great way to teach your team how to handle difficult customer service situations. In this game, each team member grabs a scenario out of a hat and acts out the customer for a partner. The partner then has to guess what the scenario is.
- Customer service mind map: This is a great customer service activity that you can use to brainstorm customer service ideas with your team. You can use a mind map to come up with customer service solutions as a team.
- Customer service scavenger hunt: This is a great way to get your team moving and thinking about customer service. Hide important customer service “tools” (like empathy, active listening, etc.) around the office and break up into teams for a little competition!
- Customer service book club: This customer service activity is a great way to get your team thinking about customer service on a deeper level. Pick out a customer service book for your team to read and discuss together. This will keep the workshop going even after it’s over.
These are just a few customer service workshop ideas to get you started. Use these customer service activities to create fun and effective customer service training for your team!
Looking for more customer service workshop ideas?
If so, CustomersFirst Academy can help. Our customer service training programs are designed to give your team the skills and knowledge they need to provide exceptional customer service.
We offer a variety of customer service training, including customer service basics, communication skills, and conflict resolution. So if you’re looking for customer service training for you or your team, contact us today and let us show you how we can help.