The Truth About Call Center Supervisor Salaries

Posted by
The Truth About Call Center Supervisor Salaries

In This Article

Subscribe to Our Newsletter

How much do call center supervisors earn?

If you’re considering a career in call center management, it’s important to know what kind of salary you can expect. In this blog post, we will discuss the average call center supervisor’s salary and what factors can affect how much you earn. We will also provide tips for maximizing your earning potential in this field!

But first, what exactly does a call center supervisor have to do to earn that salary?

What does a supervisor do in a call center?

The call center supervisor is responsible for the day-to-day operations of the call center. This includes: 

  • Managing a team of call center agents
  • Monitoring calls
  • Ensuring that customer service standards are met
  • Resolving any customer complaints and issues that may arise

On a day-to-day basis, a supervisor would spend most of their time in the call center itself. However, they would also be responsible for attending meetings, training new call center agents, and working with other departments within the company to ensure that the call center is running smoothly.

Call center supervisor job description

A call center supervisor job description includes a wide range of responsibilities. As the call center supervisor, you would be responsible for managing a team of call center agents. This includes monitoring calls, ensuring customer service standards are met, and resolving any customer complaints or issues that may arise. You will also be responsible for training new call center agents and developing call center scripts.

In order to be successful in this role, you must have excellent communication and people skills. You must also be able to work well under pressure, professionally handle customer complaints, and make quick decisions.


How do you become a call center supervisor?

There are a few different ways that you can become a call center supervisor. One way is to get promoted from within the call center. This usually requires that you have worked in the call center for at least a year and have gained the trust of your superiors. You can gain their trust by being a top performer and demonstrating leadership qualities.

Another way to become a call center supervisor is to apply for the position at a different call center than where you currently work. When applying for this position, it is important to highlight your customer service experience, people skills, and ability to work under pressure. You will want to include any past leadership experiences or positions that you have held.

It’s rare for people to be hired as call center supervisors without direct call center experience.  However, this is usually only the case if the applicant has extensive management experience in a customer service-related field.

How much do most call center supervisors make?

According to Glassdoor, the average call center supervisor salary is around $60,000 per year. This may include additional pay based on company performance and other outcomes. The base pay is closer to $40,000 on average across the United States.

However, there are a number of factors that can affect how much you earn as a call center supervisor. These include the size of the call center, the location of the call center, and your experience level.

For example, call centers in large cities tend to pay more than call centers in smaller towns. This is because the cost of living is higher in large cities and call center supervisors are responsible for managing a larger team of call center agents. Call center supervisor salaries in New York City will be closer to $70,000 on average. On the other hand, call center supervisor salaries in Reston, VA, may be closer to $50,000 due to a lower cost of living.

In addition, call center supervisors with more experience tend to earn more than those who are just starting out. This is because they have proven themselves to be successful in the role and have the ability to handle a larger team of call center agents. A call center supervisor with 1-2 years of experience may earn an average of $60,000 annually, but one with 15+ years will earn an average of over $80,000 annual salary.

So, if you’re looking to become a call center supervisor, expect to earn an average salary of around $60,000 per year. However, there is the potential to earn more depending on the size of the call center and your experience level.

Average call center supervisor salary by call center type

Call center supervisor salaries may also differ by the type of call center.  For example, outbound call centers tend to pay more than inbound call centers. This is because outbound call centers are often sales-oriented and require call center supervisors to have more experience in sales and management.

Inbound call center supervisor salary

The average inbound call center supervisor’s salary is close to $50,000 per year, according to Inbound call centers are responsible for handling customer calls and inquiries. This may include providing customer support, answering questions, and resolving issues.

In order to be successful in this role, you must have excellent communication skills and the ability to handle customer complaints professionally. You will also need to be able to work well under pressure and make quick decisions.

Outbound call center supervisor salary

The average outbound call center supervisor’s salary is around $90,000 per year, according to Outbound call centers are responsible for making sales calls and setting up appointments. This may include cold-calling potential customers, following up on leads, and closing sales.

Outbound call center supervisory roles tend to earn higher annual salaries than inbound call centers because they often require more experience and call center supervisors in outbound call centers are responsible for a larger team of call center agents. They also are often a major source of lead generation for companies.


Call center supervisor: hourly rate

Call center supervisors usually earn a salary but will occasionally be paid an hourly rate instead.

The average call center supervisor’s hourly rate is $22/hour, according to Zip Recruiter. However, this will again vary based on years of experience, location, and type of call center.

What is the highest salary in a call center?

In the United States, call center salaries for supervisors range from $23,000 to $188,000 per year. That is a wide range between the lowest and highest call center supervisor salaries!

When deciding how much to expect as a call center supervisor’s salary, it is essential to consider factors such as location, years of experience, and call center type. You may also want to consider the company culture, and if this will be somewhere you’d like to work long-term. Sometimes a lower salary is worth it if you love working there.

Final thoughts

Call center supervisor salaries vary based on a number of factors, such as years of experience, call center type, and location. In general, call center supervisors to earn an annual salary that ranges from $23,000 to $188,000. However, some may be paid an hourly rate instead.

These numbers are good to keep in mind if you are considering a call center supervisor position. However, don’t forget to consider the company culture and if the company supports your needs and growth.

If you’re interested in becoming a call center supervisor, check out our call center training program! It could be a great idea to pitch in an interview or help support your team once you get the job.

Share this post

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top
This is default text for notification bar