Customer Success Manager Salary: What You Need to Know

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Customer Success Manager Salary: What You Need to Know

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Customer success managers are playing an increasingly important role in the business world, and their salaries reflect this. According to recent data, the average salary for a customer success manager in the United States is around $70,000 per year, with some earning as much as $139,000 per year. Of course, salaries can vary depending on a number of factors, including experience, skills, and education, as well as the industry and employer.

One of the key factors that can impact a customer success manager’s salary is their level of experience. Those with more years of experience in the field tend to earn higher salaries, as they have developed a deeper understanding of the role and are able to provide more value to their employer. In addition, customer success managers with specialized skills, such as proficiency in a particular software or technology, may also be able to command higher salaries. Education can also play a role, with those holding advanced degrees often earning more than those with just a bachelor’s degree.

Overall, the customer success manager salary is reflective of the importance of this role in the business world. As companies continue to recognize the value of retaining customers and building long-term relationships, the demand for skilled customer success managers is likely to increase, along with their salaries.

What is a Customer Success Manager?

A customer success manager (CSM) is a professional who works with customers to ensure that they are satisfied with the products or services they have purchased. The role of a CSM is to manage the relationship between the customer and the company, with the goal of improving customer satisfaction and retention.

CSMs typically work in industries that provide ongoing services to customers, such as software as a service (SaaS), telecommunications, and financial services. They are responsible for ensuring that customers are using the product or service effectively, and that they are getting the most value out of it.

CSMs act as a liaison between the customer and the company, communicating feedback, concerns, and suggestions to the appropriate departments. They work closely with sales, marketing, and product development teams to ensure that customer needs are being met.

In addition to managing customer relationships, CSMs are also responsible for tracking and analyzing customer data. They use this data to identify trends, patterns, and areas for improvement. This information is used to develop strategies for improving customer satisfaction and retention.

Overall, the role of a CSM is to ensure that customers are happy with the products or services they have purchased, and that they continue to use them over time. By building strong relationships with customers, CSMs help to improve customer satisfaction, loyalty, and retention.

Here are some key responsibilities of a CSM:

  • Building strong relationships with customers
  • Ensuring customers are using the product or service effectively
  • Communicating feedback, concerns, and suggestions to appropriate departments
  • Tracking and analyzing customer data
  • Developing strategies for improving customer satisfaction and retention.

In summary, a CSM is a vital role in industries that provide ongoing services to customers. They are responsible for managing customer relationships, ensuring customer satisfaction, and improving customer retention.

customer success manager salary information

Customer Success Manager Salary Overview

Customer Success Managers are responsible for ensuring that customers are satisfied with a company’s products or services. As such, they play a critical role in a company’s success. One of the factors that make this role attractive is the salary. In this section, we will provide an overview of the average salary, highest paying employers, and salary by experience and education.

Average Customer Success Manager Salary

According to Salary.com, the average salary for a Customer Success Manager in the United States is $116,855 as of March 28, 2023. However, the range typically falls between $98,748 and $139,461. The actual salary will vary depending on factors such as the size of the company, location, and level of experience.

Highest Paying Employers for Customer Success Managers

Some of the highest paying employers for Customer Success Managers include VMware, which pays an average salary of $150,000 per year, and Salesforce, which pays an average salary of $129,000 per year. Other high paying employers include Amazon and Microsoft.

Customer Success Manager Salary by Experience and Education

The salary of a Customer Success Manager is also influenced by their level of experience and education. According to Indeed, an entry-level Customer Success Manager with less than 1 year of experience can expect to earn an average total compensation of $58,492 based on 201 salaries. However, with 1-4 years of experience, the average salary increases to $70,040 per year. With 5-9 years of experience, the average salary increases to $91,062 per year, and with 10-19 years of experience, the average salary increases to $112,342 per year.

In terms of education, a bachelor’s degree is typically required for this role. However, some companies may require a master’s degree or an MBA. According to Glassdoor, a Customer Success Manager with a bachelor’s degree can expect to earn an average salary of $70,604 per year, while a Customer Success Manager with a master’s degree can expect to earn an average salary of $87,500 per year.

Overall, the salary of a Customer Success Manager can vary depending on several factors. However, it is generally a high-paying role that can be rewarding both financially and professionally.

Factors that Affect Customer Success Manager Salary

Factors that Affect Customer Success Manager Salary

When it comes to customer success manager salaries, several factors come into play. These factors can include location, company size, skills and certifications, overtime and compensation packages, and insurance benefits.

Location

Location is one of the primary factors that affect customer success manager salaries. Salaries can vary significantly depending on the city or state where the customer success manager is employed. For example, in New York, the average salary for a customer success manager is $115,000, while in Chicago, it is $89,000. In Austin, the average salary is $78,000, while in San Francisco, it is $125,000. In Atlanta, the average salary is $80,000, while in Los Angeles, it is $105,000. In Denver, the average salary is $90,000, while in Houston, it is $85,000.

Company Size

The size of the company can also affect the salary of a customer success manager. Larger companies tend to offer higher salaries than smaller ones. For example, according to Glassdoor, the top 10 highest-paying companies for a customer success manager in the United States include Quorum, Google, and Meta, all of which are large companies.

Skills and Certifications

Customer success managers with in-demand skills and certifications can earn higher salaries. For example, customer success managers with experience in data analysis, project management, and sales can earn higher salaries than those without these skills. Certifications such as Certified Customer Success Manager (CCSM) and Certified Customer Experience Professional (CCEP) can also increase a customer success manager’s earning potential.

Overtime and Compensation Packages

Customer success managers may be required to work overtime, which can increase their salary. Many companies also offer compensation packages that include bonuses, profit-sharing, and commissions. These compensation packages can significantly increase a customer success manager’s earning potential.

Insurance Benefits

Insurance benefits, such as health, dental, and vision insurance, can also impact a customer success manager’s salary. Companies that offer comprehensive insurance benefits may be more attractive to potential employees, which can lead to higher salaries.

In conclusion, several factors can affect the salary of a customer success manager, including location, company size, skills and certifications, overtime and compensation packages, and insurance benefits. By considering these factors, customer success managers can negotiate salaries that reflect their skills and experience.

Conclusion

In summary, customer success managers are well-compensated professionals in the United States. The median salary for a customer success manager is around $70,000 per year, with the average salary being around $95,000 per year. According to Salary.com, the salary range for customer success managers typically falls between $98,000 and $139,000 per year, depending on factors such as education, certifications, additional skills, and years of experience.

It is worth noting that the salary of a customer success manager can vary based on the location and industry. For example, customer success managers working in the technology industry tend to earn higher salaries than those working in other industries. Additionally, customer success managers working in cities with a higher cost of living, such as San Francisco and New York, tend to earn higher salaries.

Overall, customer success managers play a crucial role in ensuring the success of a company’s clients. They are responsible for building and maintaining strong relationships with clients, ensuring that they are satisfied with the company’s products or services, and identifying opportunities for growth. As such, customer success managers are in high demand and are well-compensated for their work.

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