Customer Success Manager Salary in Vancouver: What You Need to Know

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Customer Success Manager Salary in Vancouver: What You Need to Know

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Customer Success Manager (CSM) is a relatively new and rapidly growing job position in the tech industry. The CSM is responsible for ensuring the successful adoption and use of a company’s product or service by its customers. The role requires a combination of technical knowledge, communication skills, and customer service expertise. As the demand for CSMs continues to increase, so does the need for information on their salaries.

Vancouver, BC, is a hub for the tech industry in Canada, with many companies in the area hiring CSMs. The average salary for a CSM in Vancouver, BC, is $67,943 per year, according to Glassdoor. This number is based on data collected from 255 salaries shared by employees in the area. The salary range for CSMs in Vancouver, BC, is between $50,000 and $93,000 per year, with additional cash compensation averaging $9,870.

Customer Success Manager Salary in Vancouver

When it comes to customer success manager salary in Vancouver, there are several factors to consider, including base pay, average salary, pay estimates, and location. Below is a breakdown of what to expect.

Average Salary

According to Glassdoor, the average base pay for a customer success manager in Vancouver, BC is $67,943 per year, with a range of $50K to $93K. This is based on 255 salaries collected from users in the area. In addition to base pay, customer success managers in Vancouver can expect to receive an average of $9,870 in additional cash compensation, with a range of $2,389 to $40,778.

Pay Estimates

The estimated total pay for a customer success manager in Vancouver is $77,601 per year, according to Glassdoor’s proprietary Total Pay Estimate model. This takes into account base pay, additional cash compensation, and other factors such as bonuses and profit sharing. However, it’s important to note that this is just an estimate and may not reflect the actual salary of a customer success manager in Vancouver.

Location

Location can also play a role in determining customer success manager salary in Vancouver. For example, according to Salary.com, the median annual salary for a customer success manager in Vancouver is $128,573, as of February 27, 2023. However, this figure does not include bonus and benefit information or other factors that may impact base pay.

When it comes to location, there are also other factors to consider, such as the cost of living in Vancouver. While Vancouver is known for its high cost of living, it also has a thriving tech industry, which can lead to higher salaries for customer success managers.

Overall, customer success manager salary in Vancouver can vary depending on a number of factors, including base pay, average salary, pay estimates, and location. It’s important to do your research and consider all of these factors when determining what to expect in terms of salary as a customer success manager in Vancouver.

customer success manager salary in vancouver bc

Factors Affecting Customer Success Manager Salaries

Customer Success Manager salaries in Vancouver, BC, Canada, vary depending on several factors. These factors include experience, industry, and education.

Experience

Experience is one of the most significant factors affecting a Customer Success Manager’s salary. According to Salary.com, the median annual salary for a Customer Success Manager with 0-1 years of experience in Vancouver, BC, is C$80,119. The median salary increases with years of experience, with Customer Success Managers with 15+ years of experience earning a median salary of C$158,522.

Industry

The industry in which a Customer Success Manager works can also impact their salary. According to PayScale, the highest-paying industry for Customer Success Managers in Vancouver, BC, is the financial services industry, with a median salary of C$73,000. The lowest-paying industry is personal consumer services, with a median salary of C$50,000.

Education

Education is another factor that can affect a Customer Success Manager’s salary. While a Bachelor’s degree is typically the minimum requirement for this role, having a Master’s degree or another advanced degree may increase a Customer Success Manager’s earning potential. According to Indeed, Customer Success Managers with a Master’s degree in Vancouver, BC, earn a median salary of C$77,000, while those with only a Bachelor’s degree earn a median salary of C$65,000.

In summary, experience, industry, and education are the primary factors affecting Customer Success Manager salaries in Vancouver, BC. The table below summarizes the median salaries for Customer Success Managers in different industries and with different years of experience.

Years of ExperienceMedian Salary
0-1 yearsC$80,119
1-3 yearsC$91,392
4-6 yearsC$107,888
7-9 yearsC$122,909
10-14 yearsC$140,739
15+ yearsC$158,522
IndustryMedian Salary
AgricultureC$50,000
Financial ServicesC$73,000
HealthcareC$65,000
Information TechnologyC$67,178
InsuranceC$60,000
LegalC$65,000
ManufacturingC$65,000
Personal Consumer ServicesC$50,000
Real EstateC$65,000
TelecommunicationsC$67,178

Additional Pay for Customer Success Managers

Customer Success Managers (CSMs) in Vancouver, BC, Canada area earn an average base salary of CA$67,642 per year, according to Glassdoor. In addition to this base salary, CSMs can earn additional pay in various forms, such as cash bonus, commission, tips, profit sharing, and more. This section will explore the additional pay that CSMs can expect to receive in Vancouver.

Possible Range

The average additional cash compensation for a CSM in Vancouver is $9,870, with a range from $2,389 – $40,778, according to Glassdoor. This range includes cash bonus, commission, and profit sharing. The total pay for a CSM can vary greatly depending on the company, industry, and years of experience.

Total Pay Estimate

The estimated total pay for a CSM is CA$77,601 per year in the Vancouver area, according to Glassdoor. This estimate includes the base salary and additional cash compensation, such as cash bonus, commission, and profit sharing. The most likely range for a CSM’s total pay is between CA$62K and CA$101K, according to Glassdoor.

Proprietary Total Pay Estimate Model

PayScale uses a proprietary total pay estimate model to provide an estimate of a CSM’s total pay in Vancouver. According to PayScale, the median annual total pay for a CSM in Vancouver is C$62,308, with a range from C$47k to C$90k. This estimate includes base salary, cash bonus, commission, and profit sharing.

Users

The total pay trajectory for a CSM in Vancouver depends on various factors, such as years of experience, company size, and industry. Glassdoor reports that CSMs with less than one year of experience can expect to earn an average total pay of CA$52K, while those with 1-3 years of experience can earn an average total pay of CA$68K. CSMs with 4-6 years of experience can expect to earn an average total pay of CA$81K, while those with 7-9 years of experience can earn an average total pay of CA$92K. CSMs with 10-14 years of experience can expect to earn an average total pay of CA$102K, while those with more than 15 years of experience can earn an average total pay of CA$117K.

In summary, CSMs in Vancouver can expect to earn additional pay in various forms, such as cash bonus, commission, and profit sharing. The total pay for a CSM can vary greatly depending on the company, industry, and years of experience. The estimated total pay for a CSM in Vancouver is CA$77,601 per year, according to Glassdoor. However, this estimate can vary depending on the source and the total pay trajectory.

customer success manager salary in vancouver canada

Top Companies Hiring Customer Success Managers in Vancouver

When it comes to customer success manager jobs in Vancouver, there are a variety of companies that are currently hiring. Here are some of the top companies hiring customer success managers in Vancouver:

Hootsuite

Hootsuite is a social media management platform that allows users to manage multiple social media accounts from one dashboard. The company is currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to communicate effectively with customers.

Alida

Alida is a customer experience management software company that helps businesses improve customer satisfaction and loyalty. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

Thinkific

Thinkific is an online course platform that allows users to create and sell courses online. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to provide excellent support to customers.

Absolute

Absolute is a cybersecurity company that provides endpoint security solutions. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

Thoughtexchange

Thoughtexchange is a platform that allows users to facilitate group conversations and gather insights. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to provide excellent support to customers.

Function Point

Function Point is a project management software company that helps businesses manage their projects and workflows. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

Trulioo

Trulioo is an identity verification company that provides global identity verification solutions. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to provide excellent support to customers.

Klue

Klue is a competitive intelligence platform that helps businesses gather and analyze competitive information. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

Procurify

Procurify is a spend management software company that helps businesses manage their spending. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to provide excellent support to customers.

Shopify

Shopify is an e-commerce platform that allows businesses to create online stores. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

Slack

Slack is a communication platform that allows teams to collaborate and communicate in real-time. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to provide excellent support to customers.

Allocadia Software

Allocadia Software is a marketing performance management software company that helps businesses manage their marketing budgets. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

Intiveo

Intiveo is a patient communication software company that helps healthcare providers communicate with their patients. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to provide excellent support to customers.

Prevue HR Systems

Prevue HR Systems is a talent management software company that helps businesses manage their hiring process. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

Lifeworks

Lifeworks is an employee engagement software company that helps businesses improve employee engagement and retention. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to provide excellent support to customers.

Unbounce

Unbounce is a landing page builder that allows businesses to create and test landing pages. They are currently hiring for a customer success manager to join their team in Vancouver. The ideal candidate will have experience working in a customer-facing role and be able to build strong relationships with customers.

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Customer Success Manager Salary Outlook

Economist

According to economists, the demand for customer success managers in Vancouver is expected to grow in the coming years. This is due to the increasing importance of customer satisfaction and retention in businesses. As more companies recognize the value of customer success managers, the demand for them is expected to rise.

Pay Outlook

The pay outlook for customer success managers in Vancouver is promising. According to Glassdoor, the average base pay for a customer success manager in Vancouver is CA$67,944 per year. This is slightly higher than the national average for customer success managers in Canada, which is CA$65,000 per year. The pay outlook for customer success managers in Vancouver is expected to remain strong due to the high demand for these professionals.

Certification

Certification is not required to become a customer success manager in Vancouver, but it can be beneficial. The Customer Success Association offers a certification program for customer success managers. This program provides training and certification for professionals in this field. Having certification can help customer success managers stand out in the job market and increase their earning potential.

Additional Cash Compensation

In addition to base pay, customer success managers in Vancouver may also receive additional cash compensation. According to Glassdoor, the average additional cash compensation for customer success managers in Vancouver is CA$9,870 per year. This compensation can come in the form of bonuses, profit sharing, or commission. The amount of additional cash compensation can vary depending on the company and the individual’s performance.

Overall, the salary outlook for customer success managers in Vancouver is positive. The average base pay for these professionals is higher than the national average, and the demand for them is expected to grow. Certification can be beneficial for those looking to stand out in the job market, and additional cash compensation can provide a boost to earnings.

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