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Customer Service Soft Skills Training

The Importance of Customer Service Soft Skills Training

Customer service soft skills training is important for all customer-facing employees. The goal of customer service soft skills training is to help employees learn how to provide excellent customer service, while also maintaining good job satisfaction. This type of training should include the following topics: In this article, we will break down each of these …

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11 Essential Details to Include in Your Welcome Packet for New Clients

Are you looking for ways to make your new clients feel welcome and appreciated? If so, a Welcome Packet is a perfect solution! This packet can include all sorts of important information, such as your company’s history, contact information, services offered, and more. In this blog post, we will discuss 11 essential details that you …

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How to Improve Call Quality in Customer Service

Call quality is an integral part of customer service. Customers call to ask questions, buy products and get help. However, just having the right products and services available to consumers isn’t enough. Call quality often affects customers’ opinion of the business and their call experience. Call quality refers to the performance of a customer-facing representative …

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