How to Choose the Right Noise-Cancelling Headset for Your Call Center

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How to Choose the Right Noise-Cancelling Headset for Your Call Center

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If you’re running a call center, then you know how important it is to have the right equipment. One of the most important pieces of equipment is the headset. Not all headsets are created equal, however. Some headsets are better suited for call centers than others. In this blog post, we will discuss how to choose the right noise-canceling headset for your call center. We’ll cover everything from budget to features, so you can find the perfect headset for your needs!

Noise-canceling headset features

Noise-canceling headsets come with a variety of different features. Some are designed to be used in specific environments, while others are more general purpose. When choosing a noise-canceling headset for your call center, it is important to consider what features you need and which ones will be most beneficial for your employees.

The first thing to consider is the type of call center you have. If you have a very noisy call center, then you will need a headset that is specifically designed for background noise cancellation. These headsets typically have two microphones, one for each ear, and use active noise cancellation to cancel out background noise.

If you have a less noisy or virtual call center, then you may not need a headset with as many features. In this case, you can choose a headset that is more comfortable to wear and that has a microphone that is less likely to pick up the background noise.

Once you have considered the type of call center you have, you can then begin to look at the different features of noise-canceling headsets. Some of the most important features to consider include:

  • Comfort
  • Battery life
  • Microphone
  • Sound quality
  • Compatibility

Comfort

You want your employees to be able to wear their headsets for long periods of time without experiencing discomfort. Look for headsets that are lightweight and have soft ear cushions.

Battery life

If you have a wireless headset, then you will need to consider the battery life. Some headsets can last up to 20 hours on a single charge, while others may only last for a few hours.

Microphone

The microphone is an important consideration, especially if you have a noisy call center. Look for headsets with noise-canceling microphones that can reduce background noise.

Sound quality

The sound quality of the headset is also important. You want your employees to be able to hear the caller clearly and without distortion.

Compatibility

You will also need to consider the compatibility of the headset. Some headsets are compatible with specific types of phones, while others are more general-purpose. Make sure you choose a headset that is compatible with the type of phone you have in your call center.

Now that you know what to look for in a noise-canceling headset, you can begin to narrow down your choices. Consider the features that are most important to you and your call center, and then compare headsets to find the one that is perfect for your needs.

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Best background noise-canceling headset

If you are looking for the best background noise-canceling headset for call centers, then look for one that uses active noise cancellation to cancel out background noise. It should also be comfortable to wear and have long battery life.

Bose Noise Cancelling Headphones 700

Features of this headset:

  • Active noise cancellation 
  • Adjustable noise cancellation
  • Bluetooth ® enabled
  • Up to 20 hours of battery
  • High-fidelity audio 

Best noise-canceling headset with a microphone

If you are looking for the best noise-canceling headset with a microphone, then look for one that has a microphone that is specifically designed to reduce background noise. It should also be compatible with the type of phone you have in your call center.

Logitech Zone Wireless Noise Canceling Bluetooth Headset

Features of this headset:

  • Bluetooth ® enabled
  • Flip-to-mute microphone
  • Qi wireless charging

Best headset with noise-canceling microphone

Call centers are one of the most important places where a clear and uninterrupted conversation is crucial. You want your customer to be able to hear you and you want to be able to hear them. That is why a noise-canceling microphone can be just as important as the audio that you hear. 

Logitech H390 Wired Headset

Features of this headset:

  • Noise-canceling microphone
  • Stereo headset 
  • USB connection 
  • In-line controls 

Best wireless noise-canceling headset

Wireless connection is another great feature of a noise-canceling headset. It allows you to move around freely without being tethered to your desk. This is especially helpful if you need to get up and pace around while on a call. A wireless connection also gives you the added benefit of not having to worry about tangling cords.

There are two main types of wireless call center headsets: Bluetooth and DECT. Bluetooth is the most common type of wireless call center headset. It uses radio waves to connect to your desk phone or softphone. DECT is a newer technology that uses digital signals to connect your headset to your desk phone. DECT headsets are typically more expensive than Bluetooth headsets, but they offer better sound quality and range.

Jabra Elite 85h Wireless Noise Cancelling Over-the-Ear Headphones

Features of this headset: 

  • Bluetooth ® enabled
  • Water-resistant
  • 36-hour battery life
  • Active noise-canceling 

Best USB headset

The advantages of USB connection over wireless include:

  • Reduced static and echo
  • Increased call clarity
  • Easy to connect and set up
  • No batteries are required for power
  • Low price point

If you’re looking for the best call center headset on the market, you can’t go wrong with a USB connection. With its clear call quality and easy setup, it’s the perfect choice for any call center.

HS60 HAPTIC Stereo Gaming Headset with Haptic Bass

Features of this headset: 

  • Comfort foam ear pads
  • Custom-tuned 50mm neodymium audio drivers
  • Noise-canceling unidirectional microphone
  • On-ear volume control 
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The cost of noise-canceling call center headsets

Costs can vary widely, from around $100 to over $1000. So how do you know which one is right for your call center? Here are a few things to consider:

  • How many call center agents will be using the headsets?
  • What is your budget for call center headsets?
  • What type of call center environment do you have?
  • Is background noise a problem in your call center?

If you have a small call center with only a few agents, you may not need to spend as much on headsets. But if you have a large call center or a call center with a lot of background noise, you may want to invest in more expensive headsets.

When it comes to call center headsets, noise-canceling is an important feature to look for. But it’s not the only thing you should consider. Make sure to also think about your budget, the call center environment, and how many call center agents will be using the headsets. With a little bit of research, you should be able to find the perfect call center headsets for your needs.

Final thoughts

The noise-canceling call center headsets that we’ve looked at in this article are all great options for anyone looking for a quality headset to use in their call center. They all offer some form of noise cancellation – in the earpieces, microphone, or both – which is essential for any call center environment.

Make sure to always read the reviews on a headset to ensure it is high-quality and will last.  Also, be sure to take into account the different features each headset offers and find the one that best suits your call center needs. Don’t forget that you can always test out a headset before purchasing it to get a feel for how it will work in your particular call center environment.

Happy shopping!

R

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