All Ebooks & Templates

Enjoy our library of free customer service resources, including resume and cover letter samples, interview questions, email and phone scripts, and more!

Customer Service Onboarding & Training Template

Customer Service Onboarding & Training Template

Hiring and onboarding new employees means preparing them to succeed on the job! Use this free template to ensure you provide the training and support they need to get started.
Free Customer Service Resume & Cover Letter Templates

Free Customer Service Resume & Cover Letter Templates

Applying for jobs? Our Word templates are easy to use and customize, so you don't have to spend hours formatting your next job application!
Free 60 Customer Service Interview Questions

Free 60 Customer Service Interview Questions

Incorporate these questions into your recruitment process to find the most suitable customer service professional to join your team.
Free Customer Support Strategy & Planning Template

Free Customer Support Strategy & Planning Template

If you don’t have a detailed customer service plan in place, things can quickly get out of control pretty quickly! Create an easy-to-follow roadmap to success with our free template!
30+ Free Customer Service Email Templates

30+ Free Customer Service Email Templates

Writing an email can be difficult and time-consuming. Craft the perfect message to build rapport with your customers with the help of our free templates!
3 Free Resignation Letter Templates

3 Free Resignation Letter Templates

The process of quitting your job can be stressful. We’ve got you covered! Our free templates will help you resign without burning bridges.
30 Customer Satisfaction Survey Questions

30 Customer Satisfaction Survey Questions

Customer surveys are time-consuming to design, so we created a free resource with over 30 questions that will help make it easier than ever before!
30+ Free Customer Service Phone Scripts

30+ Free Customer Service Phone Scripts

We know how hard it is to work under pressure and speak with customers on the phone – which is why we created these phone scripts for you!
Free Customer Service Career Guide

Free Customer Service Career Guide

Customer service is a fast-growing field with many opportunities if you are passionate about helping others. Download our career guide to explore your options!
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