Managing Challenging Customers

Do you want to learn how to handle difficult customers with tact and professionalism?

You’re not alone. We all encounter difficult customers, and it can be hard to know how to act or what to say. This course will teach you best practices and communication skills for managing all kinds of challenging situations! 

From understanding your customers’ needs and motivations, to handling angry or frustrated customers, you’ll learn how to handle any type of customer challenge that comes your way.