Handling Difficult Customers

Stressed from dealing with difficult customers? Learn how to defuse challenging situations and turn unhappy customers into loyal fans.

Your Learning Experience

Engaging Lectures

Learn when convenient with engaging training that’s available 24/7 on any device. Watch the videos and learn at any time from anywhere in the world!


Earn a Certificate of Achievement

Earning a Certificate of Achievement is a great way to show employers that you’re dedicated to your professional growth. Plus, it looks great on your resume!

Enjoy a Flexible Schedule

Our self-study training gives you the freedom to set your own pace and study on a schedule that works best for you. You have complete control over when and how you study!

Helpful Resources

Our course templates, scripts and knowledge library  are always available when you need them. With just a few clicks, you can get instant access to all the resources you need!

Take Your Skills to the next Level

Deal With Difficult Customers Like a Pro

Most professionals dread the thought of dealing with customer complaints, but with the right skills and strategies, you can turn a negative situation into a positive experience.

 We’ll help you take the stress out of customer service and show you how to diffuse tense situations, stay calm under pressure, and handle any challenge that comes your way. 

In this course, you’ll learn everything you need to know about managing customer expectations, resolving issues, and managing complaints with tact and professionalism. 

You Will Learn How to:

  • Deal with difficult customers and diffuse tense situations
  • Build rapport with your customers and acknowledge their emotions
  • Use empathy to make your customers feel valued, heard, and respected 
  • Ask effective questions to gather valuable information 
  • Understand your customers’ needs and provide suitable solutions
  • Set realistic customer expectations to prevent potential problems
  • Replace language that triggers negative emotions
  • Assess the situation and validity of complaints
  • Deliver bad news and escalate complaints in a professional manner
  • Effectively manage stress and stay calm under pressure
  • Collect and analyze customer feedback to improve your products and services
  • Turn every challenge into an opportunity for growth
  • And more!

Course Resources, Quizzes, and Final Assessment

Once you enroll in the course, you’ll have instant access to all of the resources you need to succeed. You can access the audio lectures, lecture slides, downloadable templates, supplementary readings, and more. Plus, you can take quizzes and track your progress. 

And when you’re ready, you can take the final assessment and earn your certificate of completion. So what are you waiting for? Enroll now and get started!

Earn a Certificate of Achievement

Obtain a digital Certificate of Achievement that will demonstrate your skills and dedication to professional development. It’s an accomplishment that will set you apart from your competition and open doors to new opportunities.

With this credential on your resume and LinkedIn, you will be well on your way to reaching new heights in your career.

What students are Saying About CustomersFirst

Learn How to Handle
Difficult Customers

$ $37 USD
  • 100% Online Learning
  • Developed by Industry Experts
  • Engaging video lectures
  • Module Quizzes & Final Assessment
  • Downloadable Course Notes
  • Customizable Scripts & Templates
  • Supplementary readings
  • Shareable Certificate of Achievement
  • 1-Year Access to All Course Materials
  • 3-4 Hours to Complete
  • No degree or experience required

Frequently Asked Questions

The goal of this training course is to teach customer-facing professionals how to provide better client service. This includes company owners, staff, freelancers, and anybody who communicates with the public on a regular basis. If you want to learn how to handle difficult customers, this course is for you!

Our training is designed for anyone who wants to provide excellent customer service. Our students come from a variety of industries and range in position and seniority, including customer service representatives, team managers, business owners, and freelancers who work directly with clients. If you are interested in switching careers or upgrading your customer service skills to exceed customer expectations, this training is for you!

You don’t need any formal qualifications to take this customer service training course. All you need is an internet connection and access to a computer, phone, or a tablet.

You have a 1-year access to the course lectures, resources, and downloads. So if you want to refresh your skills or review a particular concept, you can always come back and do so at your convenience.

This course includes engaging video and audio lectures, downloadable lecture slides, customizable templates, interactive quizzes, and a final assessment. You’ll get instant access to all of the resources when you sign up!

Our course platform is mobile-friendly, so you can access the video lectures from any iOS, Android, or desktop device. As a bonus, we also added an audio version of the training, so you can learn and learn on-the-go using your favorite podcast app!

Once you complete all the lessons, quizzes, and pass the final assessment, you will receive your digital certificate by email.

We’ve designed the course to be flexible and easily accessible. You’re free to pause or take a break at any time, and you can pick up where you left off whenever it’s convenient for you. 

Absolutely! Please email us at info@customersfirstacademy.com to learn more about team discounts and registration.


Yes, this is a self-study course for learners who are motivated to take their skills to the next level. 

We provide all the information you need to be successful in the course. Our friendly support team is also available help you with any technical questions. You can contact us at info@customersfirstacademy.com

Zero! All of the course resources, including the digital course certificate, are included in your enrolment. There are no hidden fees.

Simply click the “Enroll Now” button to sign up. As soon as you register, you’ll have instant access to your student platform and can start learning!


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