Take Your Customer Service to the Next Level
Boost team performance to improve customer satisfaction, problem-solving and efficiency. And stop drowning in stress, constant escalations & putting out fires!
CustomersFirst Academy Training is for anyone who wants to upskill their team to provide exceptional service using the most comprehensive training that engages the team and gets real-world results.
Bridging the Skills Gap for customer-Facing Teams
Developed by Experts
Gain access to real-world industry knowledge and best practices for success.
Certificates of Achievement
Flexible, Online Learning
High engagement
Featured Online Courses
Customer Service Essentials
139 Lessons | Lifetime Access
Practical tools and techniques that will boost your team’s confidence, improve communication skills, and empower them to deliver exceptional service to drive business growth.
Customer Service De-Escalation Training
79 Lessons | Lifetime Access
Equip your team with best industry practices for defusing tense situations, communicating effortlessly, and transforming difficult situations into positive customer service experiences!
Raise the Bar With Effective Customer Service Training
Develop a Customer-Centric Culture: Help your team understand the importance of putting the customer first, and how to ace every interaction.
Increase Customer Satisfaction and Loyalty: Exceed customer expectations, leading to repeat business and positive word-of-mouth.
Enhance Brand Reputation: Build trust and credibility with your customers, leading to a stronger reputation and a positive brand image.
Improve Efficiency and Productivity: Transform challenges into opportunities to reduce the number of complaints and escalations.
Stand Out from the Competition: Deliver exceptional service to attract and retain customers who value positive customer experiences.
Trusted by 41,000+ professionals at leading Organizations Worldwide
I took this course to brush up my customer service skills for my new job and it was a comprehensive and thorough review but I also came away with new ideas. I found areas I can work to improve on and have clear, real-life examples I can use from this class to improve my customer interactions. I will even take some of the skills covered in this course to assist me in my personal relationships as well! Thank you, I learned so much and definitely would recommend this course.
This course has a great wealth of information applicable to people with different experiences and working in variety of industries. Interviews with high achievement customer service professionals are of a special value. Recommendations on working from home are very timely regarding recent virus situation. The course is very well and logical structured, it is easy to follow. Can be recommended to everyone seeking success in business or personal career.
Thank you for the great course. I like the fact it is divided into little chunks to avoid boredom and burnout. I like how it's like an overview of a lot of aspects of customer support and how to provide great customer experience that you know your customers are worth. I also liked the part where Viktoriya interviews professionals to help us get an insider's look at how those people operate. Thank you 😀
Really impressed with both the content coverage and the quality of the advice in this course. Vica really knows what she's talking about in customer service. If you're running a customer service team or your job involves interfacing with customers, she presents a great set of tools for you to use. Highly recommended. I took a lot of notes during this course and I plan on re-watching it later down the line.
Loved it! I work in a telecommunications company and was looking for some training on customer service. I randomly came across this course and found it to be very clear and informative. The instructor explains the lessons very well and is easy to follow and understand. I highly recommend it!
Well researched and well presented, Viktoriya strikes a perfect balance between breadth and depth in her coverage of the key concepts and best practices for customer service. Also appreciate the many useful course resources she included in the course to help with learning. Highly recommended!
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